Privacy Policy

1. Information We Collect

When you place or begin an order, we may collect:

• Contact information: Your name and email address.
• Photographs: The images you upload for your personalized floral portrait, including any metadata embedded in those files.
• Order preferences: Your selected product, occasion, and any personalization instructions you provide.
• Shipping information: The recipient's name and delivery address collected during checkout.
• Order records: Purchase amount, payment status, order identifiers, and shipment tracking information.
• Payment information: Payment details are collected and processed by Stripe through its hosted checkout service. Foreverflor does not directly collect or store your full payment-card number or security code.
• Website usage information: Information such as page visits, device and browser characteristics, and site performance data may be processed by our hosting and analytics services.

You may include information about other people in photographs or personalization notes. Please submit only images and information that you have permission to share with us.

2. How We Use Your Information

We use personal information to:

• Receive and process orders.
• Create and refine personalized floral artwork.
• Process payments and confirm purchases.
• Print, package, and ship your order.
• Provide the digital artwork included with eligible purchases.
• Respond to questions and resolve order issues.
• Maintain order and accounting records.
• Protect our website, investigate technical problems, and improve site performance.
• Comply with applicable legal obligations.

3. How Your Photographs Are Processed

When you upload a photograph, it is transferred to private storage used by Foreverflor. Authorized administrators may access the original image to prepare and fulfill your order.

Your photograph may be stored before your payment is completed. If you leave checkout without purchasing, the uploaded image and associated pending order information may remain in our systems until they are deleted.

AI-assisted artwork creation: Foreverflor uses digital creative tools as part of its portrait-production process.

The original photographs are not made publicly accessible through our storefront's normal upload and order-management process.

4. Service Providers and Information Sharing

We use third-party services to operate Foreverflor, including:

• Netlify: Website hosting, order data storage, private photograph storage, administrative access, website analytics, and performance monitoring.
• Stripe: Secure checkout, payment processing, and related transaction services.
• Google Fonts: Delivery of certain website fonts, which may involve technical information transmitted when your browser requests those resources.

Where external creative, printing, or shipping providers are used to fulfill an order, they may receive photographs, artwork, recipient information, or delivery addresses as necessary for their role in fulfillment.

These providers may process information under their own terms and privacy policies, depending on the service and our relationship with them.

We may also disclose information when reasonably necessary to comply with applicable law, protect our rights, investigate fraud, or respond to lawful requests.

5. Payments

Payments are handled by Stripe Checkout.

When you make a purchase, Stripe collects the payment and checkout information needed to process your transaction. Foreverflor receives information necessary to confirm your payment, associate it with your order, and arrange delivery.

For information about Stripe's handling of personal information, please consult Stripe's privacy policy at https://stripe.com/privacy.

6. Cookies, Analytics, and Website Technology

Our website uses hosting and performance-monitoring services provided by Netlify. These services may process technical information about visits, browsers, devices, and page performance.

Our website also loads certain fonts from Google.

Stripe Checkout and administrative authentication services may use cookies or similar technologies in connection with their functions.

The Foreverflor storefront does not currently have an identified Google Analytics, Meta Pixel, or TikTok Pixel integration based on our website audit. We may update this policy if our website technologies change.

7. How Long We Keep Information

We retain customer information for purposes such as completing orders, handling delivery and service issues, maintaining necessary business records, and satisfying applicable legal obligations.

At present, our website does not apply a fixed automatic deletion schedule to uploaded photographs or pending orders. As a result, information may remain stored after an order is completed or checkout is abandoned.

We are reviewing our data-retention procedures to reduce the amount of personal information retained beyond operational needs.

Certain payment, transaction, accounting, backup, and service-provider records may be retained separately in accordance with applicable requirements and provider practices.

8. Security

We take steps to protect customer information.

Our website uses HTTPS, and the systems used to manage orders and original photographs restrict access to authorized administrators. Payment-card information is entered through Stripe's hosted checkout rather than directly into our order database.

No method of transmitting or storing information online can be guaranteed completely secure.

9. Your Privacy Choices and Requests

You may contact Foreverflor to ask questions about personal information associated with your order, request corrections, or request deletion of information we hold about you.

To submit a privacy request, please write to:

Foreverflor — Commonway LLC
810 E Grand River Ave
Brighton, MI 48116
United States

Please include enough information for us to identify the order or records involved. Do not include payment-card numbers or other unnecessary sensitive information.

We may need to verify your identity before responding. Some information may need to be retained for legitimate business purposes, legal requirements, payment disputes, or other applicable exceptions. Information held by third-party providers or in backups may follow separate retention procedures.

We will review requests and respond in accordance with applicable law.

Depending on where you live and which privacy laws apply to Foreverflor, you may have additional rights concerning access, correction, deletion, or the processing of your personal information.

10. Marketing Communications

Foreverflor does not currently offer an automated email or SMS marketing subscription through its website.

If we introduce anniversary reminders, special-occasion notifications, or promotional messages, we will explain the program and obtain any consent required by applicable law.

Customers will be able to follow the applicable instructions to unsubscribe or withdraw marketing consent.

Information provided to complete an order does not, by itself, constitute enrollment in a marketing reminder program.

11. Photographs Involving Other People

If you submit a photograph featuring another person, you are responsible for ensuring that you have the appropriate permission to provide that photograph for creation of a personalized portrait.

Please avoid submitting sensitive information that is unnecessary for your order.

12. Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change.

The effective date at the top of this page will indicate when the policy was last updated. Where required, we will provide additional notice of material changes.

13. Contact Us

For privacy questions, requests concerning personal information, or other written correspondence:

Foreverflor
A brand of Commonway LLC
810 E Grand River Ave
Brighton, MI 48116
United States

Website: https://foreverflor.com